ASP4 Order lookup delays
Posted by Damian Clark on 09 May 2020 08:43 PM

If you are requesting an order lookup for your ASP4 license key to use the ASP3D Open Beta:

You should already have your key from your order email or your vendor order history lookup.

If you have ASP4 installed, you can also retrieve this (at your own risk) by using registry editor to lookup HKCU\Software\HiFi\AS_P3Dv4\License.  We do not offer support to help with registry editor, use at your own risk.

If you cannot find your valid ASP4 license, and you've looked as per above, please open a ticket with as many order details as possible so we can find your order.  Note that we are experiencing an extremely high volume of order lookup requests.  They will be handled in the order they are received and responses may be significantly delayed.  Thank you for your patience.

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