News
No technical support offered for ASP3D
Posted by Damian Clark on 10 May 2020 07:02 AM

If you are having a problem with the OPEN BETA of ASP3D please proceed to the OPEN BETA Forum to search for existing issues or create a new issue report.  Technical support is NOT AVAILABLE for ASP3D.  This is an OPEN BETA software version that is in BETA TEST and not provided as official supported software at this time.  Tickets requesting technical support for ASP3D will be rejected and closed automatically.  Thank you for your understanding.  

We look forward


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ASP4 Order lookup delays
Posted by Damian Clark on 09 May 2020 08:43 PM

If you are requesting an order lookup for your ASP4 license key to use the ASP3D Open Beta:

You should already have your key from your order email or your vendor order history lookup.

If you have ASP4 installed, you can also retrieve this (at your own risk) by using registry editor to lookup HKCU\Software\HiFi\AS_P3Dv4\License.  We do not offer support to help with registry editor, use at your own risk.

If you cannot find your valid ASP4 license,


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Ticket system uses separate user accounts
Posted by Damian Clark on 16 March 2020 10:59 PM

When using the ticket system, please create a new ticket system account if you have not already done so.  This is separate to forums and/or Active Sky online product access accounts.  Thank you!


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Privacy Policy Updates
Posted by Damian Clark on 23 May 2018 05:55 PM
Our Privacy Policy has been updated and will take effect on May 25, 2018.  This new Privacy Policy explains important details about the information we collect and how you can manage it.  Please see the updated Privacy Policy for more information.

Thank you,

HiFi Technologies, Inc.
Developer of Active Sky Weather Engine and Environment Enhancement Products

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Please see the knowledgebase and SEARCH before submitting a ticket
Posted by Damian Clark on 01 June 2015 06:24 PM

We've been organizing and improving our knowledgebase articles for your convenience.  Please make sure to visit the knowledgebase and SEARCH for your issue before submitting a ticket, as your issue, and the resolution, may already be discussed.

Thank you!


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When submitting a ticket, please include all information!
Posted by Damian Clark on 01 June 2015 06:21 PM

When submitting a support ticket, please be sure to include required information such as all logs, a detailed description of the error, any errors messages, etc.  This will help us resolve your issue quicker and more efficiently.

 

Please see this KB article regarding required information to make sure you include the right items: 


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