Knowledgebase : Order Issues

Downloading your products and receiving your license key should be automatic, as the the relevant information is forwarded to you immediately via e-mail.

If you'd like to manually download your products and obtain your key, you can visit the vendor you purchased from, login with your STORE account and view your order details.

The vendor links are:

HiFi Software Marketplace (
SimMarket (

Download links and keys are usually available only for a limited time.  If you need to re-download or obtain your key after 3 days from purchasing, please contact the vendor with your associated order # and purchase information.

To receive a newly-activated Download Link and License Key, please register for a Support Center account then submit a ticket and we'll forward your link/key via e-mail ASAP.  

You must have a Support Center account in order to receive Order support including Download Links and License Keys.  Click here to register.  Once registered, use the Submit Ticket button above.

Once you create your Support Center account and submit a ticket to retrieve your product license key, your license key will be available at all times in your Support Center account Profile.