Knowledgebase : Active Sky Cloud Art
   

Error: Crash/error on startup of any Active Sky product (FileNotFoundException referencing _nLoad)

Details:


We have had a few reports recently from false-positive via Microsoft Windows Defender where detection will initiate on temp files created by what appears to be standard .NET operations.  We have confirmed multiple times that no malware exists and have repeatedly sent files for analysis to Microsoft, where it will clear, but then come back occasionally for some users.  During updates of our products, we notice a higher frequency of these issues since it appears the previous "whitelisting" of our software is no longer valid for the new version and must undergo this new "whilelisting" process.  

We apologize for the inconvenience, however this is beyond our control and apparently due to aggressive "code detection" with false-positives.  There are several solutions to resolve this:

1) Please ensure your Windows is up to date with all the latest updates

2) Ensure that Windows Defender has been updated with latest virus definitions

3) Uninstall Active Sky, remove any "quarantined" items from Windows Defender

4) Reinstall Active Sky

These steps will usually allow Active Sky to run properly without further issues.


If the issue continues, the following steps will allow the product to run:

1) In Windows Defender, either allow the detected threat or exclude the found item.  See this link for details: https://www.thewindowsclub.com/manage-quarantined-exclusions-windows-defender-security-center

2) It is recommended to submit the detected threat to Microsoft to have them analyze and whitelist/clear this software accordingly to prevent this from happening in the future.  You can submit threats for analysis here: https://www.microsoft.com/en-us/wdsi/filesubmission

If you are unable to obtain resolution with the above steps, please open a new ticket with details and we will assist directly.

Keywords: Shutdown, immediate close, opens then closes, connection issue, modified HOSTS file

We have found that certain unauthorized versions of Active Sky (including previous version for other platforms) can modify system files, potentially install malware on the user's system, and attempt to spoof servers that Active Sky connects to.

If you have installed an unauthorized version of Active Sky, and subsequently attempt to run a legitimate licensed version of Active Sky, you may be subject to this issue.  This issue can be confirmed by reviewing your HOSTS file located at:
C:\Windows\System32\drivers\etc

If any "hifisimtech.com" or "hifitechinc.com" entries exist here, this confirms the spoofing and redirection of our servers which will not be able to connect.  If your system is affected by this, it is due to installing unauthorized software and the unauthorized system modifications it makes to attempt to bypass licensing and break into our data services.  Malware and other unintended negative changes on your system are common issues when using unauthorized software.

If you have purchased a valid license of Active Sky and are affected by this issue, please reset/clear your HOSTS file.  You can refer to this Microsoft support article for instructions: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default

After clearing the HOSTS file, we also recommend repairing and/or reinstalling Windows to clear any other potential malware/system changes that this previous unauthorized version may have installed.

Related Product: ASCA All Versions



Description


Earlier versions of ASCA included night textures that some users may consider too bright or unnatural at night.  Based on feedback, the night textures, lighting and overall color variation/intensities was adjusted for a better experience by most users.  

 


Resolution


Please update to the latest version of ASCA using the ASCA update installer from www.hifitechinc.com/downloads.

 

 

More Information


For more information please visit:

 

HiFi Forums:

http://www.hifitechinc.com/forums

 

HiFi Support Center:

http://support.hifitechinc.com/