Knowledgebase : Active Sky 2016
   
Temporary Freezes with FSX
  RELATED PRODUCT: ACTIVE SKY NEXT, ACTIVE SKY 2016 - RELATED VERSION: ALL   -------------------------   DESCRIPTION Also known as the "8-minute freeze", this can occur intermittently during a longer flight.  When the freeze occurs, all motion o...
SimConnect Networked Configuration Technical Support
  Related Product(s): ALL   -------------------------   BACKGROUND   HiFi does not provide technical support for the SimConnect configuration part of a networked setup.  While our products generally support networked configuration, properly co...
SimConnect Library Not Found Error Message
  RELATED PRODUCT: ACTIVE SKY NEXT, ACTIVE SKY 2016 - RELATED VERSION: ALL   -------------------------   DESCRIPTION   -------------------------   RESOLUTION   SP2/Xpack version of SimConnect needs to be installed for correct functionali...
Achieving Optimal Performance
  Related Product: Active Sky Next, Active Sky 2016 - Related Version: All    ------------------------- DESCRIPTION   Getting the right level of performance out of your flight simulator and all add-ons can be a complicated matter, but we will at...
ASConnect Logging Error
If you are using P3Dv4 with AS2016: See here: http://hifisupport.kayako.com/Knowledgebase/Article/View/45/0/logging-andor-ambients-error-on-as2016-for-p3d-and-p3dv4   RELATED PRODUCT: ACTIVE SKY NEXT, ACTIVE SKY 2016 - RELATED VERSION: ALL   --------...
Logging and/or Ambients error on AS2016 for P3D and P3Dv4
AS2016 for P3D is NOT COMPATIBLE with P3Dv4.  A new product, Active Sky for P3Dv4 has been created for specific P3Dv4 use. This is a FREE UPGRADE for AS2016 for P3D users. See here to download and participate in the ASP4 OPEN BETA [https://hifisimtech.co...
Ambients Error or "Cannot control ambient weather parameters" Err...
  Related Product: Active Sky Next, Active Sky 2016 - Related Version: All   ------------------------- NOTE: If you are running P3Dv4 with AS2016, see this Article. [http://hifisupport.kayako.com/Knowledgebase/Article/View/45/0/logging-andor-ambient...
Weather Not Displaying as Expected
RELATED PRODUCT: ACTIVE SKY NEXT, ACTIVE SKY 2016 - RELATED VERSION: ALL   -------------------------   DESCRIPTION We often receive support tickets and forum posts regarding weather displaying differently than expected, such as visibility and clou...
Outdated/invalid versions of FSUIPC causing crashing, error messa...
RELATED PRODUCT: ACTIVE SKY NEXT, ACTIVE SKY 2016 - RELATED VERSION: ALL   -------------------------   DESCRIPTION We have seen numerous problems caused by outdated, invalid and even pirated versions of FSUIPC. -------------------------   RESO...
High CPU Usage
RELATED PRODUCT: ACTIVE SKY NEXT, ACTIVE SKY 2016 - RELATED VERSION: ALL   -------------------------   DESCRIPTION We have received a few isolated reports of high CPU usage by ASNext.exe/AS16.exe during the course of a flight.  Our research has de...
Problems with Trial License
  RELATED PRODUCT: ACTIVE SKY 2016 - RELATED VERSION: ALL   -------------------------   DESCRIPTION  We frequently receive support tickets regarding activation problems with the Active Sky Trial License.     -------------------------   RES...
Norton 360 Causes Stutters and Audio Skips
  Related Product: Active Sky Next, Active Sky 2016   -------------------------   DESCRIPTION   If you are using Norton 360 for your security software, be aware that there are known cases of micro-stutters and audio skips when using Active Sky...
Anti-malware software including Malwarebytes IP Protection causes...
  RELATED PRODUCT: ACTIVE SKY NEXT, ACTIVE SKY 2016 - RELATED VERSION: ALL   -------------------------   DESCRIPTION   Malwarebytes anti-malware software IP protection feature will aggressively scan all network communications and can cause per...
ASP4 or AS16 fails to start
Since approximately the last week of October 2017, several users have reported a problem where ASP4 (Active Sky for Prepar3D v4) or AS16 (Active Sky 2016, For FSX or for P3D v3) fails to start.  The window does not open and nothing appears to happen. We ...
Immediate close during initialization or connection issue when pr...
Keywords: Shutdown, immediate close, opens then closes, connection issue, modified HOSTS file We have found that certain unauthorized versions of Active Sky can modify system files, potentially install malware on the user's system, and attempt to spoof s...
Weather Radar Displaying Rectangles
Related Product: ASN, AS16, ASP4 All Versions DESCRIPTION ------------------------- Not enabling detailed clouds (and instead using simple non-3D clouds) will produce a block pattern on radar imagery including 3rd party NDs using Active Sky Radar inte...