Keywords: Shutdown, immediate close, opens then closes, connection issue, modified HOSTS file
We have found that certain unauthorized versions of Active Sky (including previous version for other platforms) can modify system files, potentially install malware on the user's system, and attempt to spoof servers that Active Sky connects to.
If you have installed an unauthorized version of Active Sky, and subsequently attempt to run a legitimate licensed version of Active Sky, you may be subject to this issue. This issue can be confirmed by reviewing your HOSTS file located at:
If any "hifisimtech.com" or "hifitechinc.com" entries exist here, this confirms the spoofing and redirection of our servers which will not be able to connect. If your system is affected by this, it is due to installing unauthorized software and the unauthorized system modifications it makes to attempt to bypass licensing and break into our data services. Malware and other unintended negative changes on your system are common issues when using unauthorized software.
If you have purchased a valid license of Active Sky and are affected by this issue, please reset/clear your HOSTS file. You can refer to this Microsoft support article for instructions: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default
After clearing the HOSTS file, we also recommend repairing and/or reinstalling Windows to clear any other potential malware/system changes that this previous unauthorized version may have installed.