I am getting an XML startup error, how do I fix this? - Powered by Kayako Help Desk Software

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Knowledgebase: Active Sky 2012

I am getting an XML startup error, how do I fix this?

Posted by Kostas Terzides, Last modified by Kostas Terzides on 27 March 2012 06:13 PM

We believe this is caused by a corrupt file in the AS2012 installation (.xml file).

Please re-install AS2012, by uninstalling and removing all saved data, then reinstall... removing the saved data is important to remove the corrupt file and allow it to re-generate.

You can keep your "Snapshots", but all other data should be removed before installing again.

If this does not solve the problem, please open a support ticket.

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