Latest Updates
We are changing our helpdesk system to Zendesk!
Posted by Damian Clark on 21 September 2021 02:37 PM

Over the next week, we will be transitioning to the new HiFi Zendesk Support System.  This is available at and is already up and running for new tickets.

Note that our Zendesk system is separate and your old Kayako system ( user accounts will not be transferred.  User accounts on Zendesk are optional, but can be easily created if desired.

We will be requiring

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ASP4 Order lookup delays
Posted by Damian Clark on 09 May 2020 08:43 PM

If you are requesting an order lookup for your ASP4 license key to use the ASP3D Open Beta:

You should already have your key from your order email or your vendor order history lookup.

If you have ASP4 installed, you can also retrieve this (at your own risk) by using registry editor to lookup HKCU\Software\HiFi\AS_P3Dv4\License.  We do not offer support to help with registry editor, use at your own risk.

If you cannot find your valid ASP4 license,

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Ticket system uses separate user accounts
Posted by Damian Clark on 16 March 2020 10:59 PM

When using the ticket system, please create a new ticket system account if you have not already done so.  This is separate to forums and/or Active Sky online product access accounts.  Thank you!

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Privacy Policy Updates
Posted by Damian Clark on 23 May 2018 05:55 PM
Our Privacy Policy has been updated and will take effect on May 25, 2018.  This new Privacy Policy explains important details about the information we collect and how you can manage it.  Please see the updated Privacy Policy for more information.

Thank you,

HiFi Technologies, Inc.
Developer of Active Sky Weather Engine and Environment Enhancement Products

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Please see the knowledgebase and SEARCH before submitting a ticket
Posted by Damian Clark on 01 June 2015 06:24 PM

We've been organizing and improving our knowledgebase articles for your convenience.  Please make sure to visit the knowledgebase and SEARCH for your issue before submitting a ticket, as your issue, and the resolution, may already be discussed.

Thank you!

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