Knowledgebase: Installation Issues
My license key is invalid or disabled
Posted by Damian Clark on 12 October 2011 07:54 PM

If you are unable to input your license key after installation, get a "License key is invalid" error, or need to change your existing installed license key, you can clear it using the ASE License Reset Tool.  After clearing the key, you can re-input your new key as soon as ASE starts again.

If a maximum number of license activations have occured, or a license is being used simultaneously on more than one computer, the license will deactivate.  If this happens, please open a new support ticket and we'll be able to reset your license.

Note that ASE is licensed per computer and use on more than one system requires multiple licenses.  All server access is logged by IP and machine code.

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